A system for task assignment
and request management

TISYM is an intuitive and secure helpdesk system for efficient customer request management, ticket handling, and team organization. It centralizes all communication, automates routine processes, and allows you to track the status of every request in real time.

It is designed for companies that want to handle customer service or internal IT support professionally – without complex setup and without the need for lengthy training.

TISYM is suitable for:

• IT departments – managing internal and external IT requests
• Customer centres and service teams – clear tracking of customer tickets
• Mid-sized and larger companies – a modular system that grows with the needs of the organization

The interface is designed to be understandable even for users without a technical background.

TISYM is built on a modular architecture – you activate only what you actually need:

• Ticket and request management
• AI assistant to support operators
• Knowledge base and documentation
• Invoicing and work reports
• Customer and project management
• Reporting tools and statistics

The combination of modules can be tailored to the needs of your company.

The AI assistant in TISYM helps operators process tickets faster and with higher quality. It suggests responses, automatically categorizes incoming requests, and flags priorities.

This reduces the average resolution time and lightens the load on the entire support team. The assistant adapts to your organization's data, so its suggestions are relevant to your specific environment.

Data security is a key priority for TISYM:

• All communication is encrypted using HTTPS/TLS
• The system is operated in the Czech Republic – it complies with GDPR requirements and Czech legislation
• Access permissions are controlled at the role and user level
• Regular data backups prevent data loss

Yes. TISYM supports integration via an open API and webhooks. It can be connected to, for example:

• Email clients (incoming emails are automatically converted into tickets)
• CRM and ERP systems
• Other enterprise applications

Developers can use the API to build custom integrations tailored to their exact requirements.

Yes, TISYM can be tried completely free of charge – no credit card required. After registering, you will have access to the full trial version with all features within minutes.

The free trial period allows you to test the system in a real working environment and verify whether it meets the needs of your company.

TISYM is a cloud-based solution with no installation required on your own servers. After registration, the system is immediately available. Basic configuration (users, ticket categories, email templates) can be completed within a matter of hours.

For more demanding deployments, we offer assisted onboarding and support for migrating data from existing systems.

TISYM pricing is based on the number of active users and selected modules. You pay only for what you actually use. A plan comparison and current pricing can be found on the Pricing page.

A custom pricing offer is available for larger organizations – contact us via the form on the Contact page.

TISYM users have access to:

• A knowledge base with documentation and video tutorials
• Email support for all paid plans
• Priority support with a guaranteed response time for higher-tier plans

All support requests are tracked directly within the TISYM system – you always know the current status of your request.