TISYM is a modular ticketing and invoicing system. Below you will find an overview of all available modules with a description of their features and capabilities.
Module overview
- Tickets – request and task management
- Work Reports – time tracking
- Customers – company and organization records
- People – user and contact management
- Projects – project management
- Invoices – invoicing and payments
- Price List – service and product catalogue
- Emails – email receiving and management
- Parameters – system configuration
- Logs – activity records
- Statistics – overviews and reports
Tickets
Tickets are the core of the TISYM system. This module is used to record, track, and resolve customer requests and internal tasks. Each ticket contains a complete history of communication and resolution.
Key features
- Creating new tickets with assignment of customer, project, and resolver
- Tracking ticket status (new, in progress, resolved, closed)
- Setting priority (low, medium, high, critical)
- Recording deadlines and due dates
- Adding resolutions and comments to a ticket
- Tracking time spent on each resolution
- Attachments and files on tickets
- Filtering and searching tickets by various criteria
- Email notifications on status changes
Customer zone
Customers have access to their own zone where they can submit new requests, track the progress of resolutions, and communicate with resolvers. Each customer sees only their own tickets.
Work Reports
The Work Reports module allows you to record and evaluate time worked. Entries are created automatically from ticket resolutions and can be filtered by period, customer, project, or resolver.
Key features
- Automatic time tracking from ticket resolutions
- Overviews of time worked for a selected period
- Filtering by customer, project, person, and date
- Basis for invoicing – integration with the Invoices module
- Data export for further processing
Customers
Records of customers (companies and organizations) to which tickets, projects, and invoices are linked. The module allows you to store complete contact and billing details.
Key features
- Company records with contact and billing details
- Company registration number, VAT number, registered address, and mailing address
- Assignment of contact persons to a company
- Customer categorization
- Overview of a customer's tickets, projects, and invoices
- Filtering and searching the customer database
People
Management of system users – both internal staff and external customer contacts. The module handles access rights, permissions, and roles within the system.
Key features
- Creating and managing user accounts
- Assigning roles and permissions (administrator, resolver, customer)
- Contact details – email, phone
- Assigning a person to a customer (company)
- Monitoring user activity
- Managing login credentials and passwords
Projects
The Projects module is used to organize work into logical units. Tickets can be assigned to projects, creating a clear structure for managing larger contracts.
Key features
- Creating and managing projects
- Assigning a project to a customer
- Defining the project type
- Recording project team members and partners
- Overview of tickets assigned to a project
- Tracking project status and progress
Invoices
A complete invoicing module for issuing and recording invoices. Integration with work reports enables easy invoicing of time worked.
Key features
- Issuing invoices with automatic numbering
- Invoice line items with VAT and unit prices
- VAT rate management
- Recording payments and tracking payment status
- Printing and exporting invoices to PDF
- Automatic population of customer details
- Filtering invoices by date, customer, and status
Price List
A catalogue of services and products with prices. Price list items can be used when creating invoices for quick and consistent population of invoice line items.
Key features
- Records of services and products with prices
- Categorization of price list items
- Setting units of measure and VAT
- Integration with the Invoices module
Emails
The Emails module enables receiving and managing email messages directly within the TISYM system. Emails can be received from configured mailboxes and converted into tickets.
Key features
- Configuration of email mailboxes (IMAP/POP3)
- Automatic email receiving
- Converting an email into a ticket
- Filtering suspicious and unsolicited emails
- Overview of received messages
Key features
- Creating and ordering menu items
- Multi-level menus with submenus
- Links to internal pages and external URLs
- Separate management of the main menu and footer
Parameters
Configuration of system parameters and settings for your TISYM instance. The module allows you to tailor system behaviour to the specific needs of your organization.
Key features
- Setting the instance name and description
- Configuring email notifications
- Setting default values for tickets and invoices
- Managing system code lists
Logs
Records of system activity. The module automatically logs important operations performed by users for audit and retrospective tracing purposes.
Key features
- Automatic recording of operations (creation, modification, deletion)
- Recording the user, date, time, and type of operation
- Filtering logs by user, date, and action type
- Retrospective tracing of changes for audit purposes
Statistics
Overviews and reports on system usage. The module provides summary information on the number of tickets, customers, invoices, and other entities in the system.
Key features
- Summary overviews of record counts
- Ticket statistics by status and priority
- Invoicing overviews by period
- System usage information